![]() Once you select the Inbox under the shared mailbox you will be able to access the emails sent to the shared mailbox account. Once you click on the arrow you will see the available shared mailbox folders, such as Inbox. ![]() You can expand the available folders by clicking on the small arrow located immediately to the left of the shared mailbox name as shown below. If it does not automatically appear, restart the Outlook application.Īdditionally, if you see the shared mailbox name, but nothing below it. ![]() Once the access request has been processed the Shared Mailbox will appear in your Outlook application automatically. Please note that if you require access to shared mailbox that you do not currently have access to, please submit a System Access Request. Once you do so, you can view any shared mailboxes you have been given access to by scrolling down to the bottom of the list. Navigate to the vertical pane on the left. Once Outlook has opened you will see a few panes within the application. Open and use a shared mailbox in Outlook Web App Outlook Web App If you have full access permission to a shared mailbox that appears in the address book, you can use Outlook Web App or a desktop version of Outlook to open that mailbox. Please note that you should be using the Outlook desktop application opposed to Outlook for web as shared mailboxes may not be displayed by default on Outlook for web.
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